Do you test your products on animals?
No. We pride ourselves on disrupting the beauty & cosmetic industry by ensuring our products do not test our products on animals. Our lip glosses are certified cruelty free by PETA (People for the Ethical Treatment of Animals), and we affiliate with companies that follow our philosophy.
Do I need an account to shop with you?
We recommend creating an account when shopping with us. It is a quick and easy process, allowing you to login to view your order history, update your contact and postal details, and you’ll receive exclusive offers, discounts and early access to sales! Remember to make a note of your password – you will need to keep it to shop with us again.
You will still need to provide your full name, email address, mobile number and shipping address when checking out ‘As a Guest’ as we need all this information to process your order.
Can I buy a gift voucher?
Of course! Please Contact Us to purchase a gift voucher. This will be sent to their or your email address, you choose! It’s the perfect gift! Gift vouchers are valid for six months from date of purchase.
Gift vouchers can be used on the kateheussler.com website only and are not transferable.
What forms of payment do you accept?
We accept payments via PayPal. You can also pay via credit card through PayPal if you prefer, you do not need to have a PayPal account to pay by credit card.
SHIPPING & DELIVERY
How much is postage?
Domestic shipping (within Australia) $5.00 standard Australia Post
International shipping (outside Australia) $10.00 standard Australia Post
Do you deliver to PO Boxes or work addresses?
We deliver to residential, business, postal lockers and PO boxes. Please list your full address when you check out and we can ship your order ASAP.
Do I need to be home for delivery?
If you are not home your parcel will either be left in a safe location (if it doesn’t fit in your nominated letter box) OR will be carded to the nearest post office.
Has my order been shipped?
You will receive a confirmation email once your order has been dispatched. If you have not received a confirmation email please Contact Us and our customer service team will be able to assist.
How long will my order take to arrive?
Once your order has been approved, it will be dispatched from our warehouse within two business days. Delivery times are as below:
Domestic orders: 3-5 business days
International orders: 6-10 business days
**During peak times, and Sale/Promotional periods, these delivery timeframes may be extended. If you have not received your parcel within 3-5 days of receiving your dispatch confirmation email please Contact Us.
I have not received my order?
If you have not received your order within 3-5 business days of receiving your dispatch confirmation email, please Contact Us and our customer service team will be able to assist.
An order with an incorrect address may take up to 2 weeks to be received back to our warehouse, processed again and redelivered to you. If an incorrect address is supplied by the customer, KATE HEUSSLER cannot be held liable for parcels that are lost in transit.
RETURNS & EXCHANGES
Can I change any details on my order?
Once you have placed your order we are unable to make any alterations, as we will already be processing it. This includes lipgloss colour, your address and contact details. Please make sure these details are correct at time of order.
Do you accept returns?
As lip glosses are a personal cosmetic item, for hygiene reasons we are not able to accept returns. We apologise for any inconvenience caused.
I have received an incorrect item in my order.
We are so sorry to have sent you an incorrect item! Please Contact Us with your order ID along with a photo or description of the incorrectly sent item and your preference and our customer service team will assist you ASAP.
My item has arrived damaged or faulty, what should I do?
We do our best to thoroughly inspect all stock prior to shipping. In the rare event that a product is faulty please Contact Us ASAP so our customer service team can assist you.
STOCKIST & MEDIA COLLABORATIONS
Information for potential stockists
We would be delighted to have you stock KATE HEUSSLER cruelty free beauty lip glosses! If you own or manage a retail boutique and would like to wholesale our product, please Contact Us with your business information, location and stock required, and we’ll be in touch in a jiffy!
Information for Blogger, Influencer or Media Collaborations
We love supporting bloggers, influencers and media publications who embody our philosophy, especially in the beauty and lifestyle fields where you actively promote cruelty-free cosmetics choices and health conscious lifestyles! Please Contact Us and we’d be delighted to assist you. Thank you for thinking of KATE HEUSSLER and allowing us the opportunity to support your business.
Do you offer samples for events?
We have a quota of charity & corporate functions/events that we contribute to throughout the year. Please Contact Us to discuss your marketing plan with a team member.
I want to stay ‘Stylishly Up-To-Date’
Fabulous, we’d love to have you on board! To stay stylishly-up-to-date all you need to do is sign up to our newsletter via our store website (the email signup is located in the footer of our website). The good news is we don’t spam our customers and you can unsubscribe at any time. The GREAT news is it’s full of our latest products; discount offers to our members/subscribers and useful links & tips to help you live your ultimate, healthiest & ethical beauty conscious life!